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Anti-Tout Information

Beware of unauthorised ticket agents (including eBay, Gumtree and Craigslist), buying from them can be a lot of trouble. You are likely to pay over the odds for a ticket that will have never existed or might never materialise.

If you have been the victim of a ticket scam please report the website to Action Fraud.

We have compiled a list of unauthorised agents. We recommend you DO NOT BUY from these sites. We the promoter (Festival Republic) have not supplied any of these sites with any festival tickets and cannot guarantee the authenticity of any tickets they may be offering for sale.

If you would like confirmation that a website is authorised or not, you can call our information line on 020 7009 3001.

We monitor the internet and do what we can to prevent fraudulent activity but the best way to prevent fraud is to not risk buying from unauthorised sources.

Booking And Postage Fees

Booking fees per ticket may vary depending on ticket vendor. Postage fees may apply and can vary depending on destination address and postage method.

Overseas Customers

Overseas customers will have the choice of either collecting their tickets at the onsite box office or having tickets delivered to the registered billing address depending on the point of purchase. Refer to your ticket vendor for details.

Refunds and Comments

There are no refunds other than for cancellation or significant alteration of the festival. Any complaints or compliments should be sent in writing to Melvin Benn, Managing Director, Festival Republic Limited, 30 St John Street, London, EC1M 4AY.

There is also a facility onsite for leaving complaints or compliments using feedback forms onsite at the Information Tent in the Village. These are regularly checked by the organisers and the Information Tent.

Weather Policy

There is no refund or exchange available – the event will go ahead regardless of rain etc. Please pack for all weather conditions.