Latitude Festival will no longer be taking place this year. We’ve been closely monitoring this unprecedented situation and it’s become clear that it’s just not possible for this year’s festival to go ahead. Our heart goes out to the fans, artists, suppliers, performers, volunteers – our entire Latitude family. Thank you, as ever, for your continued support.
We are working closely with our ticketing partners and they will be in touch very soon to process your refund, or, if you prefer, you can retain your ticket and carry it over to next year. Look out for an e-mail from your ticketing agent very soon and please only contact them if you have not been contacted after 7 days as they are very busy at this time. If you purchased your ticket from a physical outlet, please contact that store to obtain your refund.
We’re going to put our all into planning the best Latitude you’ve ever been to and can’t wait to see you in July 2021. For now, keep safe, keep healthy and look after each other.
FAQs relating to Latitude 2020 Tickets:
How do I receive a refund for my Latitude ticket?
Ticketmaster will be sending an email with details of the refund process to all ticket holders today.
Your ticket will be automatically refunded unless you contact them to request to transfer your ticket over to the new date in 2021. Ticketmaster expect all refunds to be processed by 25th May 2020.
Can I transfer my Latitude ticket over to next year’s event instead of receiving a refund?
If you specifically request to transfer your ticket to 2021 then Ticketmaster will provide you with an option to do this.
What will the dates of Latitude 2021 be?
Latitude Festival 2021 will take place in July 2021, the exact date will be confirmed at a later date.
I have booked my tickets via another ticketing agent that is not Ticketmaster, what do I need to do?
Your ticketing agent will be in touch with information on how to request a refund or opt to retain your tickets for Latitude 2021. Please contact your chosen ticketing agent’s customer service directly if you have not heard from them yet.
Will Latitude 2021 have the same line up as Latitude 2020?
The line up for 2021 is TBC and will be released at a later date.
Can I transfer add-on services like campervan and parking passes as well as my ticket to next year’s festival?
Yes, you will be able to transfer all extras as well as your Latitude ticket.
I want to transfer my add-on services (campervan passes etc.) across to next year’s event and claim a refund for my Latitude ticket. Is this possible?
No, unfortunately you can only transfer add-on services if you are also transferring your Latitude ticket to next year’s event.
I have an instalment plan for my Latitude ticket. Will I receive a full refund for every instalment I have paid?
Yes, all instalments you have paid will be refunded.
I have contacted Ticketmaster regarding my refund but still haven’t heard back. What do I do?
We’re sorry you haven’t heard back from Ticketmaster, they are extremely busy processing refunds for a large number of customers. You can contact them here.
I haven’t purchased a ticket for Latitude but I would like to attend the festival next year. When are Latitude tickets on sale?
General sale tickets for Latitude will go on sale later in the year. Please sign up to our mailing list to be the first to hear when this is.