Access & D/deaf Customers

Access at Latitude

At Latitude we aim to create an event that’s truly accessible for all, which is why – for the past 15 years – Festival Republic (who own and operate Latitude Festival) have been working in close partnership with Attitude is Everything to achieve this goal.

A charity set up to help improve deaf and disabled people’s access to live music, as well as to support the music industry in making live music events more accessible, Access is Everything started life as a pilot project in 2000, growing into a fully independent charity which is now part of the Arts Council England’s National Portfolio of organisations.

Latitude has a dedicated Access Team working all year round to constantly improve the experience for Access customers. Our team can be found at the festival itself, working alongside Attitude is Everything volunteers who run the information tent within the Access Campsite.

Applying for Access

In order to provide the best possible experience, we ask that everyone who wishes to use the Access facilities at Latitude complete and submit an Access Requirements Form prior to arriving on-site.

ACCESS REQUIREMENTS FORM

Our 2021 Access Requirement Form is: currently unavailable.

Check back here nearer the event, or sign up to the Access Mailing List to receive a notification when our our form goes live. Notifications are usually sent out in the January prior to the event.

REQUIRED DOCUMENTATION

When applying for access at Latitude we ask that you provide one of the following forms of documentation which will act as evidence of your requirements. Without this documentation we will be unable to grant you access, or provide complimentary PA Tickets.

Please note: If you are on the Festival Republic access database (i.e. have previously applied and had an application approved within the last three years) you will not need to re-supply documentation.

Accepted forms of documentation are:

  • DLA (Care and / or mobility)
  • PIP (Personal Independence Payment)
  • A Medical professionals letter (To be reviewed case by case)
  • Armed Forces Independence Payment
  • War Disablement Pension
  • D/deaf or blind registration
  • The Nimbus Access Card
  • Blue Badge (Permitted for parking requests only)

If you do not have one of the forms of documentation listed above, please contact us and we’ll be able to advise further. Alternatively, if you do have required documentation but are unable to include it in your application, please state you will forward it to us (by email, fax or post) in the ‘Additional Notes’ box on the form.

All submitted documentation is kept strictly confidential and securely destroyed after processing.

ACCESS DATABASE

Whilst submitting your application form, you can choose to join Festival Republic’s Access Database. By doing so, once accepted a first time, you will not need to resubmit documentation for a further three years and will automatically be pre-approved for access at our festivals.

Please note: Once approved we will only retain your name and email address. We will never use your information for any other purposes (unless specifically stated) or share this with any third parties.

Personal Assistant (PA) Tickets

ADULTS

If a customer is unable to attend the festival without the support from a PA then we will provide an additional PA ticket at no extra cost. You can apply for a PA Ticket when completing your Access Application Form.

Please note: You do not need to purchase a PA Ticket, however Access Customers will need to purchase a ticket for themselves before applying.

CHILD (UNDER 12)

If a child under the age of 12 (aged 11 or younger) at the time of the event requires a PA Ticket, please contact us directly so we can advise.

Travel & Parking

TRAVEL

We strongly advise planning your journey before leaving for Latitude. Specific travel information will be sent out via email to Access customers prior to the event.

If driving please be wary that road restrictions directing traffic to specific car parks (including our Access Car Park) will be in place during the event. Please follow the temporary road signs, rather than sat nav near Henham Park.

For those travelling by public transport, please refer to the Travel Section of this website for more information.

ACCESS CAR PARK

Latitude Festival has a dedicated Access Car Park located close to the Access Check-In and Campsite. If you require use of this car park you will need to apply for Access Parking (via the Access Requirements Form)

Please note:

  • Blue Badge Holders must register with the Access Team to get an Access Parking Pass.
  • Access parking is free of charge, but only when applied for in advance.
  • Parking in the accessible car park is limited, so friends and family arriving in separate vehicles will not be able to use this car park. Instead we recommend they use one of our other car parks by purchasing a Parking Pass.

DROP OFF PASS

If you are being dropped off at / picked up from Latitude, you can apply for a Drop Off Pass through our Access Requirements Form. This will grant the same access as our Access Parking Pass, so you (and your luggage) can be dropped off as close to the campsite as possible.

D/Deaf Customers

BSL Interpreting Services

A performance interpreting service will be provided by fully qualified interpreters from Performance Interpreting.

Performance Interpreting Schedules will be added to the website closer to the event. An information and welfare service will be available the location will be shared with you in the Access guide.

Hearing loops

Hearing loops will be installed at the Disabled access check in and at some of the platforms in the Arena. Exact locations will be shown in the Access Guide.

Other Information

TemPORARY IMPAIRMENTS

Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, healing injuries or pregnant women.

If you have a temporary impairment, please be aware that there will be a lot of walking at Latitude. Chairs are allowed into the festival.

Effect Lighting

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medication

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.

Medical and Welfare

Medical and Welfare Facilities are available 24 hours, open to everyone and can be located in the Arena and Campsites (please look out for signposts). Doctors, paramedics, first aiders and fully equipped ambulances are based at all our medical facilities, along with contacts for local pharmacies and emergency dentists.

Security and Stewards

Security and Stewards are on hand in the Arena and in the Campsites.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.

Ground Conditions / Weather

Latitude Festival is an outdoor event held at Henham Park. This beautiful parkland has sloping grassy areas that are steep in sections. Please be aware that there can be large areas with no solid pathways or hard ground.

It is important to be aware that during inclement weather some parts of the site may be difficult to navigate around.

Our Access Viewing Platforms are uncovered so please dress appropriately, and for all weather conditions.

Contact Information (Access)

If you require further assistance or information that cannot be found on the website, please contact a member of the Access Team via:

Email: [email protected]
Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
Phone: 0207 009 3487 (in operation from January 2021)
Fax: 08700949100 (for attention of Access Team)

Office opening times are: 10am – 6pm, Monday to Friday. An answer machine will be available outside of these hours. Please remember to leave your phone number or email address.