Accessibility Information

Before applying for the use of accessible facilities

You need to have bought your Latitude Festival ticket before you apply. (Please note that there is no separate ‘accessibility’ ticket category).

Please do not buy a ticket for your essential companion. Essential companion tickets are allocated through the application process.

You will also need either to have a Nimbus Access Card or Digital Access Pass from one of the Live Nation events listed on the Nimbus website (opens new site). If you don’t have one, you can register with Nimbus for a free Digital Access Pass (opens new site).

Please note that registering for a Nimbus Access Card or Digital Access Pass is not the same as applying for the use of accessible facilities at the festival. You must still complete the application form (opens new site) once you have your Nimbus Access Card or Digital Access Pass.

Applying for the use of accessible facilities

• Have your ticket booking reference and your Nimbus Access Card or Digital Access Pass ready
• Complete the Latitude Festival Accessible Facilities application form (opens new site).
• The Latitude Accessibility Team will review your application.
• You’ll receive an email once it’s processed. The email will tell you what facilities you are approved to use. You should get the email within 5 working days.

If you have any questions about the application process, please contact us via  accessibility@latitudefestival.co.uk.

Notes on completing the application form

• Please make sure you enter your personal details on the application form exactly as they appear on your Nimbus Access Card or Digital Access Pass. This includes the spelling of your name(s). If they don’t match exactly, it may delay your application being processed.
• Each accessibility customer wishing to apply for use of the accessible facilities should submit an individual application. Please do not include more than one person per application. This helps us ensure that everyone in your group gets the facilities they require.

Temporary impairments

Please note that our accessible facilities are unable to cater for people with temporary impairments. A temporary impairment is anything that affects an individual for less than 12 months such as broken bones, healing injuries or pregnancy. If you have any questions relating to a temporary impairment, please contact the customer service team (opens new site).

An essential companion ticket is provided, free of charge, to those customers who would be unable to attend without the help and support of another person.

Please do not buy a ticket for your essential companion. These are allocated through the application process.

Your essential companion must be aged 18 or over.

They must be willing and able to perform all your requirements and must provide assistance to you during the unlikely event of an evacuation or other emergency.

If your essential companion wishes to bring a child into the festival, then the child must be accompanied by another adult who has purchased a ticket.

If the customer approved for an essential companion is a child of 12 years or under, they must also be accompanied by an adult that has purchased a ticket. The child cannot attend the festival with the essential companion alone.

If you need different people to assume the role of your essential companion throughout the festival, please indicate this on your application in the Additional Information section.

Accessible viewing areas

There are various accessible viewing areas available within the arena.

Raised viewing platforms

Raised viewing platforms are available for wheelchair users and those with restricted mobility. Access to the platforms will be approved as part of your application.

Only the approved customer and their essential companion (or friend) will have access to the raised viewing platforms. This allows us to accommodate as many customers, who require use of this facility, as possible.

All raised viewing platforms have ramped access, wheelchair-accessible toilets, charging points, drinking water, and a dedicated platform manager.

Limited seating is also available at each platform.

Raised viewing platforms may get busy. We will be providing chairs that have a load-bearing capacity of 250 pounds (approximately 18 stone). If you have any questions or concerns regarding this, please get in touch with us at accessibility@latitudefestival.co.uk.

Raised viewing platforms may get busy. Please note that these are operated on a first come first served basis.

Some raised viewing platforms are not covered so please dress appropriately for all weather conditions.

Ground viewing areas

Dedicated ground viewing areas are available for those who need a less crowded area and the option of sitting for short periods of time. Access to the ground viewing area will be approved as part of your application.

The ground viewing areas are usually situated in front of the raised viewing platforms and are separated from the main crowds by a barrier. These are primarily standing areas, although limited seating is available and is operated on a first come first served basis. We will be providing chairs that have a load-bearing capacity of 250 pounds (approximately 18 stone).

If you have any questions or concerns regarding this, please get in touch with us at accessibility@latitudefestival.co.uk.

Only the approved customer and their essential companion (or friend) will have access to the raised viewing platforms. This allows us to accommodate as many customers, who require use of this facility, as possible.

Accessible toilets

Wheelchair accessible and standard toilets for accessibility customers are located across the arena. They are available to all accessibility customers and their essential companions.

Changing places

In the arena, there is a changing places unit featuring an adult changing bed, toilet, sink, and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)

Accessible entrance lanes

There are dedicated entrance lanes for accessibility customers to access the arena.

Accessibility information hub

There is an information hub in the arena and for accessibility customers, staffed by our dedicated team.

Sensory calm space

There is a Sensory Calm Tent located within the arena. The aim of this space is to provide a safe, low-level stimulation and recalibration zone for any customers who need to use it.

Bars and merchandise stalls

Dedicated accessible lanes and accessible serving areas are available at each main bar and merchandise stall.

You can bring prescription medication to the festival but please ensure it is in the original packaging with the dispensary sticker intact.

If you need to bring in loose medication or medication that’s not in its original packaging, please also bring the prescription(s) with you.

Refrigerated medication storage is available in the accessible campsite and arena.

Medical Marijuana

Medical marijuana prescribed for daily use may be brought into the event.

Please bring the medication in its prescribed form together with the original prescription supporting its use for the entire duration of your time at the event. You may be asked to present this, along with identification matching the name on the prescription, upon entry.

Food

All Latitude customers are permitted to bring a small amount of food for personal consumption into the arena.

Accessibility customers are permitted to bring additional food in excess of the usual amount into the arena (This increased allowance applies to accessibility customers only and not to essential companions or friends and family).

Drink

All Latitude customers are permitted to bring a sealed, unopened 500ml bottle of water or soft drink into the arena.

Accessibility customers are permitted to bring one sealed, unopened bottle up to 1.5l of water or soft drink into the arena (This increased allowance applies to accessibility customers only and not to essential companions or friends and family.)

For security reasons, we ordinarily only permit customers to bring a small bag (A4 size) into the arena.

Accessibility customers are entitled to bring a bigger bag into the arena (one bag only per accessibility customer).

There is a dedicated accessible campervan area within the accessible campsite.
If you want to bring a campervan, please select this option in your Latitude Accessible Facilities Application form.

Once your application has been approved, the accessibility team will send you a link to purchase an accessible campervan ticket (subject to availability).

• Campervan spaces are limited and sold on a first come first serve basis
• Campervan tickets are supplementary to your festival ticket
• You will be given a pitch measuring approximately 6 metres x 7 metres
• Only one campervan pass is required per pitch

If you require accessible camping you will need to select this option when completing your Latitude Accessible Facilities Application form.

Our accessible campsite is located close to the arena and has its own dedicated entrance.

Facilities

There is a dedicated accessibility team and stewards based in the campsite to assist you during your stay as well as with your bags on arrival.

The following facilities are available within this campsite:

• Wheelchair accessible and standard gender neutral toilets
• Wheelchair accessible and standard gender neutral showers
• Changing places unit featuring an adult changing bed, toilet, sink and hoist. (Please note that hoist slings will not be available. Please remember to bring your own.)
• Charging facilities for wheelchairs and medical equipment
• Accessible sink and drinking water points
• A dedicated accessibility information hub
• Kettle and hot water
• Secure cold fridge to store medication
• Essential electric power supply (if requested and approved)

Arrival

On arrival, customers staying in the accessible campsite will be allowed to drive onto the accessible campsite to unload their car. (Please be aware that for health and safety reasons, this will not be possible once the campsite reaches a certain capacity).

We provide an internal bus and buggy transport service to the accessible campsite.

The accessibility team will also be available to help you carry your luggage from the car park to the campsite.

Pitch size, group size and gazebos

We aim to accommodate as many customers as possible in the accessible campsite. To assist us with this, please be aware of the following:

• You will be allocated a pitch based on the information provided in your Latitude Accessible Facilities Application form. Please be respectful of your neighbours and only bring tents appropriate for the size of your party.
• You will be permitted to camp with a maximum of three other people (this includes your essential companion).
• You may be asked to move or remove your gazebo if it is taking up too much space. We ask that you consider fellow campers when pitching your gazebo.

The general campsites are located further from the arena than the accessible campsite.

You can find more information of the other campsites by visiting our ‘Where to Stay’ page.

There will be a shuttle service for the benefit of accessibility customers. This will run between designated points around the site. More details of the routes and bus stop locations will be provided nearer the festival.

Please note that vehicles (including buggies) cannot enter the arena.

We do not handle the hire of mobility scooters directly. Please make your own arrangements with your chosen provider.

If your supplier would like to deliver your scooter to the festival site, please contact the accessibility team at accessibility@latitudefestival.co.uk to see if this can be arranged.

BSL interpreting services

A British Sign Language performance interpreting service will be provided on request and at no extra charge, providing reasonable notice is given in advance of the festival.

Please make sure you request this service on the Latitude Accessible Facilities Application form.

Customers who have requested this service will be contacted by the interpreting team for an understanding of which performances they would like covered; this is not guaranteed and subject to change.

Hearing loops

Hearing loops will be installed at the Accessibility box office and information hub.

Assistance dogs will be approved on a case by case basis by the accessibility team. If you want to bring an assistance dog, please request this in your application.

Your request will be reviewed by the accessibility team and we will let you know if it is approved.

A spending area will be available for assistance dogs.

Accessible car parking

Accessible parking can be requested as part of your application.

• Accessible parking is free but must be requested when you apply for accessible facilities
• Blue badge holders do not automatically qualify for accessible parking. This must be requested when you apply for accessible facilities
• Accessible parking is limited to 1 parking pass per accessibility customer
• By way of clarification, friends and family arriving in separate vehicles will not be able to park in the accessible car park and will need to park in the general car parks
• Latitude Luxury and Pink Moon customers should follow the parking instructions included with their package

Pick up and drop off for private vehicles and taxis

If you are being dropped off at and/or picked up from the festival, please let us know as part of your application. More information about the pick up and drop off system will be available nearer the time.

Staying in the accessible campsite

If you are arriving by car and staying in the accessible campsite, you have two options on arrival.

Unload and Go

• If you choose this option, you will drive onto the accessible campsite to unload your belongings. Please be aware that due to the large number of customers attending Latitude Festival, there may be queues to use Unload and Go, particularly when the campsite opens
• For health and safety reasons, you may not be permitted to drive to your pitch. Instead, your vehicle will be held in a designated area of the campsite. The campsite team will be on hand to assist you, if required
• Unload and Go will only be available while it is safe for vehicles to enter the campsite. Once the campsite is at a certain level of occupancy, health and safety guidelines prevent us from allowing additional vehicles to enter
• To reduce queuing times, we require the driver to move their vehicle from the campsite to the car park as soon as your belongings have been unloaded

Park and Go

• If you choose this option, you will go directly to the accessible car park to park. You can either make your own way or use the internal transport which will drop you at the campsite entrance
• Park and Go is likely to be a quicker process than Unload and Go at peak times

Accessibility guide

Customers who have applied and been processed for accessible facilities will be sent an Accessibility Guide prior to the event.

Ground conditions/weather

Latitude Festival is an outdoor event, and most of the terrain is grass. Solid pathways or hard ground are absent in most parts of the event site. Many of the stages and entertainment areas are in areas with inclines or slopes.

In the event of rain, it is important to know that the terrain will likely become muddy and wet, making it harder to navigate. We recommend using wheelchairs or mobility scooters suitable for this terrain and bring the appropriate emergency tyre repair kit.

Effect lighting

Smoke machines, strobe lights, lasers, fireworks, and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medical and welfare

Medical and welfare facilities are available throughout the festival.
Doctors, paramedics, first aiders, and fully equipped ambulances are based at the medical centre.

Security and stewards

In the unlikely event of an emergency or site evacuation, Security and Stewards are deployed throughout the festival. They will assist in moving everybody to a place of safety.

They are also briefed to offer information, help and support.

If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

If you have any queries that aren’t answered here, we have a dedicated Accessibility Team working all year round to assist customers.

Please don’t hesitate to contact them using the customer service form (opens new site) or via by emailing accessibility@latitudefestival.co.uk.