Access & D/deaf Customers

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Access at Latitude

At Latitude we aim to create an event that’s truly accessible for all, which is why – for the past 15 years – Festival Republic (who own and operate Latitude Festival) have been working in close partnership with Attitude is Everything to achieve this goal.

A charity set up to help improve deaf and disabled people’s access to live music, as well as to support the music industry in making live music events more accessible, Attitude is Everything started life as a pilot project in 2000, growing into a fully independent charity which is now part of the Arts Council England’s National Portfolio of organisations.

Latitude has a dedicated Access Team working all year round to constantly improve the experience for access customers. Our team can be found at the festival itself, working alongside Attitude is Everything volunteers who run the information tent within the Access Campsite.

Applying for Access

In order to provide the best possible experience, we ask that everyone who wishes to use the Access facilities at Latitude complete and submit an Access Requirements Form prior to arriving on-site.

ACCESS REQUIREMENTS FORM

Our 2021 Access Requirement Form is: now open.

To allow us to plan all of the facilities and infrastructure for the festival please submit your application as soon as you can.
APPLY NOW

Please note applications for Campervans/Motorhomes is at capacity for the Accessible Campsite this year, please make a note on the form if required and we can add you to the wait list but this is not guaranteed.

REQUIRED DOCUMENTATION

When applying for access at Latitude we ask that you provide one of the following forms of documentation which will act as evidence of your requirements. Without this documentation we will be unable to grant you access, or provide complimentary PA Tickets.

Please note: If you are on the Festival Republic access database (i.e. have previously applied and had an application approved within the last three years) you will not need to re-supply documentation.

Accepted forms of documentation are:

  • DLA (Care and / or mobility)
  • PIP (Personal Independence Payment)
  • A Medical professionals letter (To be reviewed case by case)
  • Armed Forces Independence Payment
  • War Disablement Pension
  • D/deaf or blind registration
  • The Nimbus Access Card
  • Blue Badge (Permitted for parking requests only)

If you do not have one of the forms of documentation listed above, please contact us and we’ll be able to advise further. Alternatively, if you do have required documentation but are unable to include it in your application, please state you will forward it to us (by email, fax or post) in the ‘Additional Notes’ box on the form.

All submitted documentation is kept strictly confidential and securely destroyed after processing.

ACCESS DATABASE

Whilst submitting your application form, you can choose to join Festival Republic’s Access Database. By doing so, once accepted a first time, you will not need to resubmit documentation for a further three years and will automatically be pre-approved for access at our festivals.

Please note: Once approved we will only retain your name and email address. We will never use your information for any other purposes (unless specifically stated) or share this with any third parties.

TIMELINE

We aim to process all applications within 4 weeks of customers submitting an Access Requirements Form; however, due to demand, this is not always possible.

Once your application has been approved we will send a confirmation email, detailing the facilities you have requested access to, and confirming your PA Ticket (if applicable).

Nearer the event successful applicants will also be sent an email containing a downloadable Access Guide.

Access Guide

Everyone who successfully applies for access at Latitude will be sent an Access Guide (via email) prior to the event, including detailed access information.

The Access Guide will include:

  • Arrival Information
  • Site Changes and Updates
  • Access Maps (including route distances, charging points, accessible toilet and platform locations and more)
  • Opening Times
  • Access Facilities and more!

We recommend saving and printing a copy of the Access Guide for your own reference (once available). No hard copies will be available on-site.

You can download the Access Guide here.

Companion / Personal Assistant (PA) Tickets

Adults

If a customer is unable to attend Latitude Festival without the support from a Companion/PA then we will provide an additional ticket at no extra cost.

You can apply for a Companion/PA Ticket when completing your Access Application Form.

Please note:

  • You do not need to purchase a Companion/PA Ticket, however Access Customers will need to purchase a ticket for themselves before applying. We are unable to refund tickets purchased for Companion/PAs.
  • Companion/PA Tickets are provided on the expectation that Companion/PA’s are willing and able to assist you throughout your visit, and would be available and able to help you in the event of an evacuation.
  • Companion/PA tickets are provided with the understanding that the PA is willing and able to assist the access customer throughout their entire stay at the festival. The Companion/PA must be able to perform all requirements as needed by the access customer, and must provide assistance to the access customer during an evacuation or other emergency.

Child (under 12)

If a child under the age of 12 (aged 11 or younger) at the time of the event requires a PA Ticket, please contact us directly so we can advise.

Travel and Arrival

TRAVEL

We strongly advise planning your journey before leaving for Latitude. Specific travel information will be sent out via email to Access customers prior to the event.

If driving please be wary that road restrictions directing traffic to specific car parks (including our Access Car Park) will be in place during the event. Please follow the temporary road signs, rather than sat nav near Henham Park.

For those travelling by public transport, please refer to the Travel Section of this website for more information.

ACCESS CAR PARK

Latitude Festival has a dedicated Access Car Park located close to the Access Check-In and Campsite. If you require use of this car park you will need to apply for Access Parking (via the Access Requirements Form)

Please note:

  • Blue Badge Holders must register with the Access Team to get an Access Parking Pass.
  • Access parking is free of charge, but only when applied for in advance.
  • Parking in the accessible car park is limited, so friends and family arriving in separate vehicles will not be able to use this car park. Instead we recommend they use one of our other car parks by purchasing a Parking Pass.

DROP OFF PASS

If you are being dropped off at / picked up from Latitude, you can apply for a Drop Off Pass through our Access Requirements Form. This will grant the same access as our Access Parking Pass, so you (and your luggage) can be dropped off as close to the campsite as possible.

D/Deaf Customers

BSL Interpreting Services

A performance interpreting service will be provided by fully qualified interpreters from Performance Interpreting.

Full performance interpreting schedules will be included in our Access Guide, along with details and the location of our information and welfare service available for D/deaf customers at Latitude Festival.

Hearing loops

Hearing loops will be installed at the Disabled access check in and at some of the platforms in the Arena. Exact locations will be shown in the Access Guide.

Other Information

TemPORARY IMPAIRMENTS

Please note that our Access facilities are unable to cater for people with temporary impairments such as broken bones, healing injuries or pregnant women.

If you have a temporary impairment, please be aware that there will be a lot of walking at Latitude. Chairs are allowed into the festival.

Effect Lighting

Smoke machines, strobe lights, lasers, fireworks and other effects may be in use at this event. Anyone affected by these should bear this in mind.

Medication

If you need to bring medication with you, we recommend bringing a copy of your doctor’s letter or prescription. Please keep medication in its original boxes. There will also be a fridge available if you require cold storage for your medication.

Medical and Welfare

Medical and Welfare Facilities are available 24 hours, open to everyone and can be located in the Arena and Campsites (clearly signposted). Doctors, paramedics, first aiders and fully equipped ambulances are based at all our medical facilities, along with contacts for local pharmacies and emergency dentists.

Security and Stewards

Security and Stewards are on hand in the Arena and in the Campsites.

They have been briefed to offer information, help and support. If you are unwell or require assistance, please approach a member of the Security and Stewarding Team who are clearly identifiable by their numbered tabards/shirts.

In the instance of a site evacuation please ensure that your PA is aware that they are your main point of assistance in an emergency evacuation. Security and stewards located near the viewing platform will assist in moving everybody to a place of safety.

Ground Conditions / Weather

Latitude Festival is an outdoor event held at Henham Park, featuring sloping grassy areas that are steep in sections. Some areas can be large with no solid pathways or hard ground.

It is important to be aware that during inclement weather some parts of the site may be muddy, water-logged or dusty, and may be difficult to navigate around.

The majority of our Access Viewing Platforms are uncovered so please dress appropriately, and for all weather conditions.

Contact Info (Access)

Email: [email protected]
Post: Access Team, Festival Republic, 30 St John Street, London, EC1M 4AY
Phone: 0207 009 3487 (not currently in operation)
Fax: 08700949100 (not currently in operation)

Office opening times are: 10am – 6pm, Monday to Friday.

Please note: we aim to respond to all enquiries within two working days, however this may take longer during busy times.