General Information

Festival Check List

Remember when packing that glass is not allowed at the festival for safety reasons. 

• Entry Ticket
• Money / Cash Card
• Clothing for all seasons
• Sleeping Bag / Blanket
• Tent
• Travel Ticket Home
• Camera (pocket sized for personal use only)
• Mobile Phone
• Sun Cream and a Hat
• Tin Opener and Bottle Opener
• Tissues and Wet Wipes
• Toiletries and Towel
• Torch
• Plenty of clean socks
• Strong shoes
• Insect repellent
• Any medications that you need

Only bring what you can afford to lose. There is no way you can make a tent secure.

We would encourage you not to bring anything that would cause unnecessary rubbish.

Clean up after yourself and have brilliant weekend.
 

Running Order Changes

Any changes to the running order are passed on to the Information Tent and HAT teams and should also be posted on the large information boards situated throughout the site.

Age Restrictions

Children 0-4 years do not need a ticket
Children 5 to 12 years need child tickets in order to attend
Teenagers who are between 13 and 15  have the option to buy an accompanied teen ticket
Teenagers 16 and over must have a standard ticket
All under 16's must be accompanied by a parent or guardian who is over 18 years old and this adult must remain on site throughout the weekend. Those wishing to stay in the 'Family Campsite' must children 16 years or younger in the group.

Age restrictions apply. Proof of age /ID may be required.

ID accepted onsite:
o Citizen Card
o Validate_UK
o Full or provisional photo card driving licence issued by the DVLA (any photo card driving licences issued between 1998 and 2007 will need a second from of ID)
o Passport (photocopies not accepted)
o Valid UK card bearing PASS hologram
o PASS card

Latitude Festival will contain acts unsuitable for children. The films shown in the Film & Music Arena will all be classified as over 15. However there may be some films shown suitable for children at certain periods of the day. This will be noted on signage outside the tent.

The Cabaret Arena will contain nudity. The Comedy Arena will contain swearing. Other stages may feature material not suitable for children that we are unable to predict and classify due to the nature of live performance.
 

Wristbands

The wristband tents are located just inside each campsite gate so you need to swap your ticket for a wristband before you enter the campsite and pitch your tent. Please note that some queuing at these wristband exchanges at peak arrival times is inevitable.  We will be doing our best to wristband everyone as quickly as we can and will have the maximum number of staff available on duty at peak times.

The wristband exchange for day ticket holders is situated by the day ticket entrance.

Re-admittance to the site is only possible once you have got your wristband. Entrance to the arena is only possible with a valid wristband.

Wristbands removed from the wrist or tampered with will be rendered invalid and will not be replaced.

To avoid any disappointment we advise all ticket holders to leave plenty of time to get their wristband and allow time to walk to the arena and the stages to avoid missing any of your chosen acts.

We advise all day ticket purchasers to arrive early to avoid missing any of their chosen acts and to leave ample time to get from the day arena entrance to the stages.

Terms & Conditions

Click here to read the Terms & Conditions of Entry and Sale.

Animals

No animals are allowed at the festival at all, with the exception of registered guide or hearing dogs.

Lost property

Lost Property at the festival is collated by the Property Storage Tent in the Village which is open 24 hours a day. 

Further information to follow will be included closer to the time. 

 

Festival Facilities

Bars 
Cash Points
First Aid and Paramedics
Food and Non Food stalls
Village Shop*
Information Tent*
Property Storage*

Lockers including phone recharging facilities*
Merchandise
Showers*
Toilets 

Water points
Welfare Tent
Firewood stall*
Carts for hire*
Internal golf buggy shuttle service*.

*not available to day ticket holders.

Luxury toilets

The Seat of Luxury will revolutionise your festival experience – male and female WCs to transport you from muddy field to Mayfair hotel.

Using fresh water vacuum technology you will have exclusive access to the most high tech loos ever seen at a festival. And it doesn't stop there - with hot running water, vanity mirrors, perfumes and potions, there is an attendant on hand to keep these lavatories spick and span.

Fully staffed toilets, replete with attendants and cleaners will ensure that your trip to the loo is as swift and clean as can be, so you can get back to the fun stuff – although you may want to hang around and pamper yourself a little longer…

Whilst we cannot guarantee that the luxury loos will be queue-free at busy times, the limited number of tickets available will ensure you are sharing your commode with a privileged few, and your trip to use the facilities compromises nothing on service, hygiene and festival frills.

All this for £30 for the weekend - just go here to add it on to your order.

Tourist Information

You can call Southwold Tourist information centre on 01502 724729 or Lowestoft Tourist Information Centre on 01502 533600

Alternatively, email touristinfo@waveney.gov.uk

Cashpoints

There will be cash points at the festival – some in the Arena and some in the Village. There will be a card charge for these. 

The Arena cash points are open when the arena is open.

The Village cash points are open 24 hours.

Please carry as little money on you as you can.

The Village Shop should accept credit and debit cards and should have a cashback facility (a surcharge will apply).

 

Opening Times

Campsite:
Opens 2pm Thursday 17th July 2014
Closes 5pm Monday 21st July 2014

Arena:
Thursday -approx. 5pm
Friday - approx. 10am
Saturday - approx. 10am
Sunday - approx. 10am

 

Confiscated Items

No responsibility is given for the safe return of confiscated property.

Programme

Programmes are available to purchase from programme sellers situated at the campsite gates as you enter the site.

They are also available from the Merchandise Tents in the Village and Arena.
 

Refunds/Comments

There are no refunds other than for cancellation or significant alteration of the festival. Any complaints or compliments should be sent in writing to Melvin Benn, Managing Director, Festival Republic, 35 Bow Street, London WC2E 7AU.

There is also a facility onsite for leaving complaints or compliments using feedback forms onsite at the Information Tent in the Village. These are regularly checked by the organisers and the Information Tent staff alert them immediately in the case of any significant issues or trends.

Seating

Latitude is an open air non seated event - some seating is available in the Obelisk Arena and there are picnic benches in the arena and deckchairs by the lake.

Smoking Ban

All public and working enclosed spaces onsite are no smoking, including all stages other than outdoor stages (Obelisk, Lake, In the Woods), all tents and marquees onsite in the village (Village shop, campsite bar, Welfare tent, Information tent etc.) This includes electric cigarettes.

If you do smoke, please use the butt bins to dispose of your cigarette ends, particularly in the woods.
 

Weather Policy

There is no refund or exchange available - the event will go ahead regardless of rain etc. Please dress for the prevailing weather conditions.

Water

There are free drinking water points throughout the campsites and arena and you can find them next to the toilet blocks. They are all signed as suitable for drinking and the supply is tested in advance of the festival and daily during the festival.

There are washing up sinks in the family campsite.

Please report any issues, broken taps or flooding to the nearest Zone Manager (burgundy tabard), CAT or security staff.

Things you can't bring

Remember when packing to come to the festival the following things that are not allowed onsite: 

There are two sections - the first (through the campsite gates) is a list of things you can't bring on site at all. The second (through the arena gates) can't be brought from the campsite into the arena.

You may be body and / or bag searched at the entrances. Persons suspected of carrying items that may be used in an offensive or dangerous manner, or carrying out illegal activities onsite may be searched.

NOT ALLOWED AT THE FESTIVAL AT ALL:
• Glass – no glass is allowed anywhere onsite for safety reasons
• Illegal substances
• Nitrous Oxide
• Portable Laser Equipment and Pens
• Unauthorised Professional Film or Video Equipment*
• Audio Recorders
• Megaphones
• Air Horns
• Spray Cans
• Fireworks
• Flares
• Chinese or Sky Lanterns
• Any item which may reasonably be considered for use as a weapon
• Animals (other than registered guide or hearing dogs)
• Sound systems
• Unofficial tabards or reflective jackets
• Umbrellas
• Unauthorised items for trading, including any goods using unauthorised event logos
• Excessive amounts of food, cigarettes and alcohol may be refused entry to the site

*Pocket sized cameras are normally permitted for personal use. Cameras with detachable telephoto lenses will not be allowed through the arena entrances. Professional cameras and video/audio equipment are strictly prohibited. Live video/audio recordings made without the permission of the artiste/promoter are prohibited.

NOT ALLOWED THROUGH THE ARENA GATES (IT CAN GO INTO THE CAMPSITES):
In addition to the items above, the following may not be brought into the arena:-
Cans
Alcohol
Opened plastic drinks bottles or drinks bottles over 500ml in size**
Camping equipment
Disposable barbeques

All the above items will be confiscated. Anyone resisting confiscation of disallowed items may be evicted. If you are evicted, we will take a photograph of you as part of the eviction process.

**Only sealed plastic bottles of water 500ml or under and sealed cartons of juice will be permitted into the arena. Food for personal consumption can be taken into the arena.
 

Toilets & Showers

There are toilet blocks throughout the campsites and arena.
There will be various toilet blocks at various locations in the arena. These toilets will be “polyjohn” type toilets. All of these toilet blocks will be attended by permanent service staff throughout the period that the arena is open and will be cleaned and serviced from top to bottom at least every 1 hour 30 minutes during that time. Some of the toilet blocks will have a queuing system in order to provide segregated male and female toilets. There will also be male and female urinals at most of the arena toilet blocks.

In the campsites, there will be long drop toilet blocks in various locations spread throughout the campsite areas. They will all be segregated into male and female facilities and will be staffed with 24 hour security and toilet service attendants. These toilets will be very regularly cleaned and serviced.
 
In the family campsite, there will be male, female and children’s toilet blocks, staffed with 24 hour security and toilet service attendants. These toilets will be very regularly cleaned and serviced from top to bottom.
 
There are environmental health monitors onsite going round checking all of the above facilities to make sure that they are up to standard.
 
If despite all of the above, you are not happy with the standard of a toilet, please let the nearest Zone Manager (burgundy tabard), CAT or security know.
 
All toilet paper supplied is made from recycled toilet paper. Any additives used in the toilets are biological and are not harmful to the environment.
 
Hand sanitizer units or handwashing facilities are installed at all toilet blocks.
 
Disabled toilets are available at throughout the site at key locations.
 
The shower tent will be situated in the Village. Check back here for opening hours nearer the time.
 
The family showers are situated in the family campsite. Check back for opening hours nearer the time.